![]() ![]() ![]() To diagnose problems with an OpenVPN server or client, it is helpful to look at the log files. If not, reach out to us on the support ticket system and provide as much detail as you can. ![]() So if for example you start the OpenVPN client connection and it issues an error and disconnects you, then the information here should help you in determining a possible cause and solution. That is handled in a separate page: troubleshooting reaching systems over the VPN tunnel. It does not deal with problems in reaching a target system over the established VPN tunnel once the VPN tunnel is already working. If you’re having any further issues with copying and pasting the logs, please don’t hesitate to contact us at and our technical support team will assist further.This page is specifically about attempting to find and resolve problems with an OpenVPN client program failing to connect to an OpenVPN Access Server. Note: Please ensure that the OpenVPN logs you’re showing in your screenshot is clearly visible and not blocked by any pop up box. If you’re not sure how to take a screenshot in Windows, please visit our knowledge base article below that will guide you on doing so: Once you see the connection log on screen, you can select the text, then copy and paste the log into your email compose app by pressing the following keys on your keyboard: CTRL+C to copy and CTRL+V to paste.Īlternatively, if you’re having difficulty copying the logs in the OpenVPN Log prompt as shown above, you can take a screenshot of the logs and send it to us instead. Highlight the MPN connection you are using.Right-click on the OpenVPN icon in the taskbar.To view the OpenVPN connection log, please follow the steps below: ![]()
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